Refund policy

All Sub50 products are made to order specifically for you once you place your order. Because of this, we're unable to offer refunds or exchanges for incorrect size selection, change of mind, or buyer's remorse — please check our size guide carefully before ordering.

We will offer a full refund or free replacement if: your item arrives damaged or defective, you received the wrong item, or your order doesn't arrive within a reasonable time and is confirmed lost in transit. Contact us at southall@live.com within 30 days of delivery with your order number and photos of the issue (for damage/defect claims), and we'll sort it quickly.

Sub50 reserves the right to review claims on a case-by-case basis.